About

The Best Customer Excellence Award recognises employees who can communicate clearly during in-bound and out-bound calls, and deal with customers with patience and grace.

Eligibility

All employees who hold the title of: Customer Experience Executive, Customer Host, Customer Care Executive, Engagement Centre Executive, Call Centre Executive, or Receptionist are eligible for this award.

Criteria

The Best Customer Excellence Award winners have all made a significant impact on their businesses by one or more of the following:

• Achieving high customer satisfaction scores and positive customer feedback.
• Delivering consistent high-quality service and effective problem solving.
• Demonstrating strong communication with customers.
• Showcasing operational excellence by being efficient, accurate, and reliable in processing services.

Nomination Process

Employees working in the above-mentioned positions can nominate themselves or their colleagues for this Award.

Judging Panel

10 winners will be chosen for this Award. The final decision will be made by the relevant Line Manager, GM, CEO, and HR based on performance.

Application Deadline

Fully completed Nomination Forms should be submitted on the website by 19 October 2024.